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Frequently Asked Questions

What can I customize?
Background colors, fonts, and font colors can be changed. We also do not limit our designs to the size of the card. We can fit any layout into different card sizes such as putting a menu into a small enclosure card or RSVP card etc. Our designs are versatile and they can be used for other occassions as well. Advise us of any changes in the additional requests section on the order form.

Do you do rush orders?
We can do rush orders but it will have additional fees.

When will I receive my PDF file?
You will receive your first proof within three business days.

I don’t like my first proof, can I still revise?
Absolutely, we offer unlimited revisions until you are satisfied with the design.

How long does it take for my order to arrive?
We estimate at least a week or sooner depending on how fast we work together on designing and finalizing the card. We expect another week for production and shipping. Shipping times are not accurate and are based on your chosen shipping method.

What if I made a mistake and the design has been finalized?
Once a design has been finalized, we are no longer responsible for mistakes such misspelled words. Approving the proof means that the text and layout do not contain any errors and is to your satisfaction. However, we will replace printed items if it was clearly our printer’s fault such as bleeding or smudged prints.

 

Shipping

When will I receive my order?
Shipping time is only an estimate due to customs clearing. We approximate your orders to arrive in 7 to 20 days depending on the shipping speed chosen.

Where do you ship?
We ship to Canada, United States, and the Philippines. We also accept international orders, please contact us for more information.

Do you provide tracking numbers?
Yes, we do. It will be sent to your email.

What kind of file will I receive?
A high resolution PDF file with crop marks will be emailed.

What can I customize?
Background colors, fonts, and font colors can be changed. We also do not limit our designs to the size of the card. We can fit any layout into different card sizes such as putting a menu into a small enclosure card or RSVP card etc. Our designs are versatile and they can be used for other occassions as well. Advise us of any changes in the additional requests section on the order form.

Do you do rush orders?
No, not at this time. But we will strive to complete your order as soon as possible.

When will I receive my PDF file?
Initial digital proofs will be low quality files and a high resolution PDF file will be sent once the design has been finalized.

I don’t like my first proof, can I still revise?
Absolutely, we offer unlimited revisions until you are satisfied with the design.

What if I made a mistake and the design has been finalized?
Once a design has been finalized, we are no longer responsible for mistakes such misspelled words. Finalizing the digital proof means that the text and layout do not contain any errors and everything is to your satisfaction.

How do I print the file?
Print at the highest setting for best results. We recommend printing on a good quality card stock that is recommended for your printer and always do a test print before starting a big batch.

Printed Orders Production Time

All custom printed orders require more time for processing, producing, and shipping. Shipping rates are only indicative of the time it takes an order to ship to the address and not the production times. Please allow at least two days for the completion of the first digital proof plus the days we need for the revisions to be completed.

Printable Products Usage

Do not resell or commercially redistribute our printables in any way digitally or printed. It is only for personal use only. You may print it as many times as you want but forwarding in an email or any other electronic means is not allowed.

You may share our images on social media provided that you tag or provide a link back to us.

Payments

We only accept Stripe and PayPal payments. All orders will be processed in CAD.

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